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Can I cancel a purchase to take advantage of a special offer?

You have a 14-day cooling-off period after making a purchase on the site or app. To claim your refund, please contact our Customer Care team who will guide you through the process.

Please note that refunds are available for purchases of first-time subscriptions and upgrades, and the refund total is calculated on a pro-rata basis. No refunds will be given for renewals, Boosts or Incognito purchases.

You may then redeem your special offer, as long as it is still valid.

We are unable to offer reimbursement beyond the initial 14 days. Once this time has passed, we’re here to help you make the most of your subscription by taking full advantage of the service features.

If you have missed out on a special offer that we sent you, please feel free to contact our Customer Care team prior to your renewal and we’ll do our best to find an offer that suits you.

If you do not want to continue using the site beyond your current subscription purchase, please remember to cancel the automatic renewal in the ‘My account settings’ section so that you are not renewed. 

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