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How can I cancel the automatic renewal of my subscription?

You can cancel your subscription renewal from the section "My account settings", any time from 24 hours after purchase until 48 hours before your subscription runs out.

To access this section, hover your mouse over your username in the top-right of any page.

Once you are on the page, click on “Manage my subscription” under the “My subscription” heading. Make sure that you follow all steps of the cancellation process ensuring that you select "Continue" when asked.

Alternatively, you can call us on 020 3868 2907 Monday to Friday, 9am to 5pm. Please note that standard network charges apply.

Once you have cancelled your renewal, you will receive a confirmation email. You can still continue to enjoy your subscription until it expires, at which point you’ll no longer be able to access the paid features of the website.

We won’t take any further payments from your card unless you reactivate your renewal or have selected the instalment plan.

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