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I received payment notification even though I unsubscribed

It is impossible for us to debit your account once you have deleted your profile.

In this case, please check that,

  • You didn’t choose to suspend your profile instead of deleting it. Suspending your profile does not cancel your renewal; it remains active and continues to be renewed until a cancellation is made.
  • You received a confirmation email. If you haven’t, it’s likely that your profile wasn’t closed successfully.
  • The payment is for the account in question, and not another profile that you have on the site or on our sister website Affiny.

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