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How can I suspend my profile?

To suspend your profile, go into “My account settings” and click “Suspend my account” on the left of the screen. Then click “Suspend my account” to confirm your request.

To access “My account settings”, click on your avatar/profile photo in the top-right of every page.

If you have a current subscription, it is possible to cancel the automatic renewal before you suspend your profile – otherwise your subscription will continue as normal.

What happens when my profile is suspended?

  • You will receive a confirmation email.
  • Your profile will disappear from the website within 24 hours and you will no longer receive email alerts from us.
  • Your profile information will be kept, but other members will no longer be able to view it.

You may then reactivate your profile at any time. Recover all of your personal data by using your login information to connect to the site and confirming the reactivation, or by clicking the link in the confirmation email.

If you have met someone special on the website, tell other members your story in the “Success Stories” section!

Please note that this needs to be done via our Desktop website (using a PC or Laptop), rather than any of our mobile services.

To suspend your profile, go into “My account settings” and click “Suspend my account” on the left of the screen. Then click “Suspend my account” to confirm your request.

To access “My account settings”, click on your avatar/profile photo in the top-right of every page.

If you have a current subscription, it is possible to cancel the automatic renewal before you suspend your profile – otherwise your subscription will continue as normal.

What happens when my profile is suspended?

  • You will receive a confirmation email.
  • Your profile will disappear from the website within 24 hours and you will no longer receive email alerts from us.
  • Your profile information will be kept, but other members will no longer be able to view it.

You may then reactivate your profile at any time. Recover all of your personal data by using your login information to connect to the site and confirming the reactivation, or by clicking the link in the confirmation email.

If you have met someone special on the website, tell other members your story in the “Success Stories” section!

Please note that this needs to be done via our Desktop website (using a PC or Laptop), rather than any of our mobile services.

To suspend your profile, go into “My account settings” and click “Suspend my account” on the left of the screen. Then click “Suspend my account” to confirm your request.

To access “My account settings”, click on your avatar/profile photo in the top-right of every page.

If you have a current subscription, it is possible to cancel the automatic renewal before you suspend your profile – otherwise your subscription will continue as normal.

If you subscribed via iTunes you will need to cancel the renewal of your subscription on your device. Tap the “Settings” app and then tap on your Apple ID (usually your name). Tap on “Subscriptions”, scroll to “Active” and tap on Ourtime. Then tap on “Cancel subscription”.

What happens when my profile is suspended?

  • You will receive a confirmation email.
  • Your profile will disappear from the website within 24 hours and you will no longer receive email alerts from us.
  • Your profile information will be kept, but other members will no longer be able to view it.

You may then reactivate your profile at any time. Recover all of your personal data by using your login information to connect to the site and confirming the reactivation, or by clicking the link in the confirmation email.

If you have met someone special on the website, tell other members your story in the “Success Stories” section!

  • On laptop Click to change
  • On mobile site Click to change
  • On app Click to change
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