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Frequently asked questions
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What do I need to do to stop receiving messages from the website?

If you no longer wish to receive alerts on your personal email address, you can deactivate them in the “My account settings” section.

Simply untick the alerts you no longer wish to receive and click the “Save” link to confirm your changes.

If you no longer wish to receive alerts on your personal email address, you can deactivate them in the “Settings” section.

Tap on ‘Me’ at the foot of the page and then click on the cog icon on the top right. Then on the next page scroll down to ‘Alerts’.

Simply tap the alerts you no longer wish to receive so that the button is grey instead of green.

  • APPLE

If you no longer wish to receive email alerts, tap ‘Me’ and then tap the cog icon in the top right-hand corner of the screen to access the “Settings” section.

You can manage all your alerts by selecting “Notifications” in the “Preferences” section.

To deactivate notifications, simply change the cursor position for the relevant notification by moving it with your finger so that the colour changes from green to grey.

  • ANDROID

If you no longer wish to receive alerts on your personal email, go to the “Me” area, which you can access from the top of each page, then tap on the cog icon on the top right of the screen.

You can manage all your alerts by selecting “Notifications” in the “My account” section.

To deactivate certain notifications, simply tap so that the colour changes from pink to grey.

  • On laptop Click to change
  • On mobile site Click to change
  • On app Click to change
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