Help Online How can we help you?
FAQ
Categories Frequently asked questions
Categories
Frequently asked questions
Back

How do I delete a profile that has been hacked?

If you think your account has been hacked, please take action as soon as possible.

  • If you can still log into your account

Change the password on your profile immediately, followed by the password for your personal email account. Then log out and in again from all the devices you use to access these services.

  • If you can no longer log into your account

Create a new profile using a different email address and a new password. Once you have created your new profile, take a few moments to contact Customer care. You will need your old screen name and your new Customer ID number, which you can find in the “My account settings” section.

The person handling your request will then be able to close the old account and transfer your subscription to the new account.

We also recommend that you:

  • Choose a complex password with at least one letter, one digit and one special character.
  • Make sure you log out of the website if you’re accessing your account from a public place.
  • Never forward or share the email alerts with others.

If you think your account has been hacked, please take action as soon as possible.

  • If you can still log into your account

Change the password on your profile immediately, followed by the password for your personal email account. Then log out and in again from all the devices you use to access these services.

  • If you can no longer log into your account

Create a new profile using a different email address and a new password. Once you have created your new profile, take a few moments to contact Customer care. You will need your old screen name and your new Customer ID number, which you can find in the “My account settings” section.

The person handling your request will then be able to close the old account and transfer your subscription to the new account.

We also recommend that you:

  • Choose a complex password with at least one letter, one digit and one special character.
  • Make sure you log out of the website if you’re accessing your account from a public place.
  • Never forward or share the email alerts with others.

If you think your account has been hacked, please take action as soon as possible.

  • If you can still log into your account

Change the password on your profile immediately, followed by the password for your personal email account. Then log out and in again from all the devices you use to access these services.

  • If you can no longer log into your account

Create a new profile using a different email address and a new password. Once you have created your new profile, take a few moments to contact Customer care. You will need your old screen name and your new Customer ID number, which you can find in the “My account settings” section.

The person handling your request will then be able to close the old account and transfer your subscription to the new account.

We also recommend that you:

  • Choose a complex password with at least one letter, one digit and one special character.
  • Make sure you log out of the website if you’re accessing your account from a public place.
  • Never forward or share the email alerts with others.
  • On laptop Click to change
  • On mobile site Click to change
  • On app Click to change
Did that answer your question?
Yes No
Thank you for visiting our Help section.
All the best from the team at ourtime.co.uk.

Thank you for your feedback. If you need assistance, click below to contact the Customer Care team.