Help Online How can we help you?
FAQ
Categories Frequently asked questions
Categories
Frequently asked questions
Back

I'm receiving notifications, but I can't find the messages or profiles on the website. What's going on?

There are two possible reasons for this:

  • the member in question has deleted or suspended their profile,
  • our moderation team has deleted the member’s profile because they failed to comply with the website Terms of Use.

When an account is suspended or deleted, the member’s screen name disappears from all lists, and all of their personal information and their activity (sent and received messages, views, Likes, etc.) are deleted automatically.

When the monitoring team deletes a profile, a message is displayed to inform you.

There are two possible reasons for this:

  • the member in question has deleted or suspended their profile,
  • our moderation team has deleted the member’s profile because they failed to comply with the website Terms of Use.

When an account is suspended or deleted, the member’s screen name disappears from all lists, and all of their personal information and their activity (sent and received messages, views, Likes, etc.) are deleted automatically.

When the monitoring team deletes a profile, a message is displayed to inform you.

There are two possible reasons for this:

  • the member in question has deleted or suspended their profile,
  • our moderation team has deleted the member’s profile because they failed to comply with the website Terms of Use.

When an account is suspended or deleted, the member’s screen name disappears from all lists, and all of their personal information and their activity (sent and received messages, views, Likes, etc.) are deleted automatically.

When the monitoring team deletes a profile, a message is displayed to inform you.

  • On laptop Click to change
  • On mobile site Click to change
  • On app Click to change
Did that answer your question?
Yes No
Thank you for visiting our Help section.
All the best from the team at ourtime.co.uk.

Thank you for your feedback. If you need assistance, click below to contact the Customer Care team.