Question 1

How can I activate a special offer?

Accepted Answer

When you receive a promotion, simply click the link in the message. You will automatically be redirected to the relevant offer, and you can then make your purchase in a few clicks.

Our offers have expiry dates. Look carefully if you plan to use an offer you received a few days ago - it may no longer be available.

Lastly, please note that if you subscribe to an offer by credit/debit card or via PayPal, automatic renewal will be set up. If you do not wish to continue your subscription, you need to cancel the automatic renewal at the latest 48 hours before your subscription runs out, by clicking the "Manage my subscription" link.

Question 2

How can I use a special offer?

Accepted Answer

Promotions are emailed to members automatically.

Your email programme may treat these emails as junk and put them in the spam folder. Have a look in your spam or junk mail folder, you may be in for a nice surprise! Before you click on an offer, make sure it is still valid as most of our offers have expiry dates.

Please be aware also that automatic renewal will be set up for all promotions. If you do not wish to continue your subscription, you need to cancel the automatic renewal at least 48 hours before your subscription runs out, by clicking on the "Manage my subscription" link.

Question 3

I've received a special offer. How can I find it?

Accepted Answer

Promotions are emailed to members automatically.

If you cannot locate your message in your inbox, I suggest you check your spam (junk) folder and recycle bin (deleted mails). Before you click on an offer, make sure it is still valid, because most of our offers have expiry dates.

If you cannot find the offer, go to the "Subscribe" section and choose a subscription. You will then have access to the Customer care contact details. They can help you find the offer.

Question 4

Are upgrades included in special offers?

Accepted Answer

It depends on the offer!

Some promotions may give you access to the Connect and Select upgrades.

Check out the details of the offer for the exact list of features you can access with it.

If the add-ons are not included in the offer, you can always add them by clicking on the Connect and Select links on each page of the website.

Question 5

I've paid the full price despite having received a special offer. What should I do?

Accepted Answer

If you have just paid for a new subscription, but intended to opt for a special offer you have received, please contact our Customer Care team. In most cases they can modify the subscription you’re on.

Question 6

What is the renewal price for a subscription taken out via a special offer?

Accepted Answer

All of our promotions are renewed based on standard subscription prices. Consequently, the promotion price you had will only apply to the initial purchase you make and not the renewal.

For more details, you may see details on the original offer email you received from us. Alternatively, contact our Customer Care team who will be able to explain how your subscription works.

Question 7

What is a 3-day offer?

Accepted Answer

You may have come across our 3-day offer, which is a trial from one of our partners.

With this offer, you can get a taste for what our service is like before you take up one of our subscription packages.

These trial offers are valid with a new registration only and cannot be activated on an existing profile.