- Signing up
- Activate my account
- I'm looking for someone of the opposite sex
- I signed up with the wrong gender
- My email address has already been used
- Remove or suspend my profile
- Get an overview of how the website works
- I can't create an account
- Logging in and user details
- Log into my profile
- I've forgotten my login details
- My login details didn't work
- My profile has been closed
- Hacked profile
- Change my email address and password
- Purchasing subscriptions and extras
- Subscriptions
- Select, Connect, Boost and Incognito
- Payment methods
- I can't make a purchase
- Discounts and special offers
- The difference between OurTime / Match/ Affiny
- Payment and subscription management
- Subscription renewal
- Update my bank details
- Stop my subscription
- Cancel and suspend my profile
- Right of withdrawal and reimbursement
- Questions about payments
- Questions about subscriptions
- Questions about Select, Connect, Boost and Incognito mode
- Unwanted debits
- No access to paid services
- Payment errors
- I have more than one account
- I never signed up to this website
- Profile and account management
- Alerts and notifications
- Photos
- My description/personal ad
- My age
- My location
- My username
- My contact details (email address and password)
- Activate my account
- Remove or suspend my profile
- Personal data
- Profile visibility
- Searching and being found
- I'm looking for someone of the opposite sex
- Searching for members
- Search results
- Find a member
- Blender
- Boost
- Contact filter
- Hide or blacklist a profile
- Search using the app
- "Around me" feature
- Incognito mode
- Contacting members
- Emails
- My messages have disappeared
- I haven't had any reply to my messages
- Find a member
- Views
- Favourites
- Winks
- Hide or blacklist a profile
- Contact filter
- Exchanging contact details
- Activities
- How Activities work
- Invite a friend
- Signing up and paying
- I can't sign up
- Cancel my attendance
- Hosting Activities / Partnerships
- Security and moderation
- Security and profile quality on the website
- My profile has been closed
- I have received a warning
- Exchanging contact details
- Report a false / suspicious profile
- Complain about a member's behaviour
- Hacked profile or account
- I cannot find a profile or message
- I cannot access my profile
- Fraudulent use of my bank details
- I never signed up to this website
Discounts and special offers
- How can I activate a special offer?
- How can I use a special offer?
- I've received a special offer. How can I find it?
- Are upgrades included in special offers?
- I've paid the full price despite having received a special offer. What should I do?
- What is the renewal price for a subscription taken out via a special offer?
- What is a 3-day offer?
- My 3-day offer does not work. What should I do?
- Which payment methods are accepted for special offers?