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What should I do if my bank card has been used to make a payment?

You might face 2 cases:

1/ You are a Match customer

If your bank card has been used to pay for goods or services not relating to match.com, please scroll down to the section entitled “You have never registered to our website”.

If your purchases do relate to match.com, please first check your payments history via the 'My account settings' section. This will enable you to determine if the payment is linked to your own match.com subscription.
Should you suspect that your card has been used by someone else, please notify your bank immediately.
Your profile might have been hacked, in which case you may have also noticed some unusual activity on your match.com account (changes to your age, location, password, etc.).
Next, contact our Customer Care team who will advise you further:
- by phone : 020 305 96 492, from Monday to Friday, 9am to 5pm
- by email : customercare.match.uk@contact.europe.match.com

In the meantime, please create a new profile with a new email address, using only new passwords. When you’re ready, get in touch with our Customer Care team so that we can close your existing profile and transfer your subscription to the new one.

In order to process this, we will need your old username and new customer number. This is stored in 'My account settings', which can be found by moving your mouse over your username when logged into the website.

2/ You have never registered to our website

If you have never registered to our website but unauthorised payments have been made using your card, please contact your bank without delay. They will be able to block your card so that no new payments can be made.
To request a refund, please consult your bank and explain the situation to their fraud team.

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