Match.com International Limited (hereinafter “MIL”) and the companies of the Match Group (hereinafter, the “Match Group”) offer a virtual person-to-person meeting service on electronic communications networks (hereinafter the “Service(s)”) including notably:
“Consumer Contracts Regulations” refers to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
“Subscription” refers to a fixed rate contract giving unlimited access to our paid Services, as required, for a limited period as specified in the specific subscription purchased by a Member.
“OurTime” refers to a set of Services designed to promote person-to-person meetings for personal, leisure and non-commercial purposes. OurTime is available in multi-access (Internet, SMS, MMS, mobile application, etc.), free of charge or paid, based on the offer the Member enjoys.
“Event” refers to one or all of the paid recreational events or activities that allow Members and Visitors to meet in real life.
“Member(s)” refers to one (or all) user(s) of one or more Services that validly subscribe to an OurTime Subscription or has access to any of the Services after registering free of charge on the Sites.
“Option(s)” refers to the Paid Service(s) subscribed to by the Member to complete its Subscription.
“Service(s)” refers to all services, whether paid or free of charge, available to Visitors or Members, whether Members of OurTime or other Services provided by MIL or the companies of the Match Group.
“OurTime Service(s)” refers to all services, whether paid or free of charge, available to OurTime Members.
“Paid Service(s)” refers to all Paid Services available to Members or Visitors.
“Site(s)” refers to, individually or collectively, the Match Group’s websites, including OurTime’s website accessible at “www.ourtime.co.uk”, the Core Dating Sites and the Specialized Sites as well as mobile applications published by MIL or the companies of the Match Group and through which the Services are provided.
“Core Dating Site(s)” refers to, individually or collectively, the Site(s) accessible to all Members.
“Specialized Site(s)” refers to, individually or collectively, the Sites reserved to certain categories of Members.
“Upgrade” refers to the paid addition, at the request of a Member, of additional Services to its Subscription.
“Visitor(s)” refers to one or more user(s) accessing and using one or more Events without having registered on the Sites.
The cost of equipment (computer, software, telecommunications, etc.) enabling access to the Services as well as the communication costs incurred by their use are solely borne by the Member.
Registration is free. It lets Members discover the Services and provides access to the following features:
Services features available to all Members (including Members with free accounts)
The Member may then add to its profile by providing information as to its physical appearance, hobbies, profession and any other personal information the Member wishes to publicly disclose to other Members or through the Services, except for personal contact details (postal address, e-mail address, telephone, etc.) the disclosure of which to other Members is expressly prohibited by OurTime. This information may be modified at any time by the Member from the “My Account and Subscription” section.
The Member warrants that the information it communicates is accurate. The Member agrees to immediately inform MIL of any changes to the data provided at the time of registration and, if necessary, to make these changes on its personal space on the Sites. When the terms and conditions for registration are met, each Member has a username (name indicated by the Member) and a password, which are strictly personal and confidential and which must not be communicated or shared by the Member with third parties.
Except in the event of MIL’s own wrongdoing or technical failure of the Service(s), the Member will be responsible for the use of its username and password or other identifiers by third parties or actions or statements made through the Member’s personal account, whether fraudulent or not, and will indemnify and hold MIL harmless against any claims in this respect. Furthermore, MIL is not required and does not have the technical means to ensure the identity of the persons registering for its Services. If a Member has reason to believe that a person is using its username and password or account, that Member must immediately inform MIL.
When a Member wishes to sponsor a friend and provides the Match Group company providing the Services with the contact details of this friend, that Member undertakes to obtain that friend’s express consent to the processing of its data by the companies of the Match Group, which will only be used to send, on behalf of the Member who provided MIL with its contact information, an electronic message informing this friend about the Services. Where appropriate, the Member will provide such information voluntarily and freely and under its exclusive responsibility.
The Member has the possibility to subscribe to a paid subscription, with or without options, and therefore to benefit from the following features:
Services features available to any Member (including Members with free accounts):
Features only available to Members with a Subscription:
To obtain a paid Subscription and gain access to all the features of the Site and Services accessible to it, the Member must first identify itself using its e-mail address and password.
As a security and quality measure, MIL may deactivate accounts of Members who have not used the Services for 6 (six) months, or more and for whom no Subscription remains valid. In the case of paying Members, this six-month period begins on the date that the last Subscription expired
In addition, any messages exchanged through the Sites and saved by the Member on its account are automatically deleted at the end of a one-year period. The information contained in the different lists (visits, favourite profiles, photos revealed, etc.) are deleted after six (6) months.
Pursuant to the Consumer Contracts Regulations, the Member has fourteen days from its subscription to the Services to exercise its right to cancel its registration, without penalty and without reason, by either filling out the cancellation form downloadable here or by writing a clear and unambiguous statement that the Member wishes to cancel and sending its completed cancellation form or statement by regular post sent to PO Box 64197, London, WC1A 9FG, UK or by using the contact form. Only applications related to the exercise of this right to cancel will be processed from these contact addresses. The cancellation period expires fourteen days after the contract conclusion date. Additional information about the scope and application of the right to cancel is also available on the Help page.
To comply with the cancellation period, the Member need only submit the cancellation form or clear and unambiguous statement of cancellation before the expiry of the cancellation period.
If the Member does not wish to have immediate access to the Service(s), that Member may leave the Site and wait until the expiry of the cancellation period. However, if the Member connects to its OurTime account before the expiry of this period, MIL will deem this initial connection following taking out a Subscription as an express request from the Member to have immediate access to the Service(s).
If the Member requests to begin the performance of Services during the cancellation period, he/she shall pay MIL an amount which is in proportion to what has been performed until the Member have communicated to MIL his/her cancellation form the Services, in comparison with the full coverage of the Services.
Pursuant to the Consumer Contracts Regulations, in the event the Member has requested the performance of the Service(s) to begin during the cancellation period, he or she shall pay an amount proportionate to the Service(s) provided to him or her until MIL has been informed of the exercise of its right to cancel, prorated from the total price of the Service(s). In such case, MIL will refund the Member of the difference between the amount paid at the subscription of the Service(s) and the amount equal to the prorated number of days elapsed between the day of the subscription to the Service(s) and the day of cancellation, provided that any day of the Subscription that is started is counted as a day on which the Service(s) are provided.
The reimbursement will be made within fourteen days from the date MIL is informed of the Member’s decision to cancel, by the same means of payment as those used by the Member for the initial transaction, unless otherwise agreed by the Member.
To register for Events on the dedicated Site, any person interested in doing so must be a Member.
The registration process on the dedicated page is as follows:
Before confirming its registration for the selected Event, the Member must ensure that all information displayed conforms with the information given, as this information will no longer be able to be changed after the registration has been confirmed.
The registration constitutes a definitive commitment by the Member, who may only cancel the contract under the terms of Article 2.3.3 below.
The Member is hereby informed that Events are not subject to a right to cancel, in accordance with regulation 28(1)(h) of the Consumer Contracts Regulations. As a result, any registration to Events carried out on the Site is subject only to the cancellation conditions provided for in Article 2.3.3 below and the Member may not invoke the right to cancel.
Members may cancel their registration for any Event up to 72 hours before the date of the Event. Beyond this period, MIL reserves the right to examine any request for cancellation on a case-by-case basis after receipt of supporting documents.
In the event of cancellation by a Member, only the price of the Event will be refundable. In all cases, no costs of any kind whatsoever will be refunded or compensated.
If the Member does not attend or is unable to participate in the Event at the times and places indicated in the Member’s contract, no amount will be reimbursed.
Once registered, and subject to having subscribed to the Subscription Forms offered, the Member will have access to the Services, in accordance with its Subscription.
The Member will be able to access all the Core Dating Sites and its Member Profile will be visible to other Members and Visitors of the Core Dating Sites. The Member will be able to contact the Members of the Core Dating Sites which profiles are accessible, subject to potential restrictions imposed by said Members.
The Member will not be able to access the Specialized Sites with its OurTime account. In order to be able to access a Specialized Site, the Member shall register on said Site by creating a new specific account on said Specialized Site. However, the Member’s profile will be visible to the members of a Specialized Site if the Member meets the requirements applicable to the members of the Specialized Site in question. Should the Member wish not to be visible on the Specialized Sites but wishes to be contacted on said Specialized Sites, it may modify such parameters on the “My account” section available from its Member account.
The purpose of the Services is neither marital counselling nor marriage brokering with a view to achieving a marriage or establishing a stable union, regardless of the Member’s personal motivations in this respect at the time of registration.
The purpose of the Services’ does not cover the organization of “actual” encounters or the provision of access to the Internet or the provision of an electronic communication service to the public. As a result, MIL and the companies of the Match Group do not have a legal obligation to verify the actual identity of Members when they connect to the Sites or to control the content, information and statements posted by Members. As MIL and the companies of the Match Group cannot technically provide such services, they do not contractually undertake to verify the identity of the Members or of their members or the truthfulness of the content they post under their exclusive responsibility, nor to moderate such content, except their photograph(s) and posts on their profile page.
It is important to take certain precautions when meeting with another Member or another member of a Specialized Site. MIL and the companies of the Match Group disclaim all liability as regards meetings between Members during the use of the Services or during meetings between Members and/or non-Members following the use of the Services. In addition, during a first physical meeting, Members are advised to inform an emergency contact and to meet in a public place (cafe, restaurant, etc.). MIL and the companies of the Match Group also disclaim all liability for acts of any kind committed by its Members or Visitors during the running of the Events, however MIL and the Match Group companies do not limit or exclude their liability to you for: (i) death or personal injury caused by the negligence of MIL or a Match Group company; (ii) fraudulent misrepresentation of MIL or a Match Group company; or (iii) any other liability that may not be limited or excluded under English law.
To this end, MIL reminds Members that they are prohibited from indicating or disclosing to other Members or third parties any information permitting their identification (except for usernames), such as surname, postal and/or electronic address and telephone number, to other Members through the Services.
The provisions of this Article also apply without prejudice to the Article entitled “Termination”.
The Member’s general obligations are as follows:
The Member’s Essential Obligations are as follows:
A breach of the Essential Obligations constitutes a serious breach by the Member of its obligations. Without prejudice to the provisions of the Article entitled “Termination”, in the event a Member fails to fulfil one or more of these Essential Obligations, MIL may terminate the contract and permanently delete the Member’s account(s) on the Sites and Services. Similarly, any Member who fails to strictly comply with one of these Essential Obligations during Events could be banned from the Events and Services.
The use of Paid Services may only be made where the Member has a Subscription. Members may purchase a Subscription either by bank card (on the Internet or through a mobile service or by telephone) or by participating in games or Services offered by MIL or the Match Group companies on Services.
The fees and terms of payment for these various Paid Services are at all times available during the introduction or use of the Paid Service(s) to which the Member wishes to subscribe as well as its (or their) respective rate(s).
Fees are quoted in pounds, all taxes included.
The purchase of a Subscription or an option through a Member’s account is virtually instantaneous from the validation of the transaction by Bank Card.
Members may, at any time, give notice to MIL of their intention to terminate their Subscription without fees other than those that may be incurred in submitting their request. This termination takes effect on the expiry date of the current Subscription, provided that the notice is made by the Member no later than 48 hours prior to the expiry date of the current subscription, in accordance with the provisions of Article 8 below entitled “Termination”.
On the expiry of a Subscription, this Subscription will, unless the Member sent notice of the termination to MIL prior to the expiry of the current Subscription in accordance with the terms and conditions indicated, be successively renewed for periods equivalent to that originally opted for by the Member. The extended Subscription will be charged to the Member on the basis of the base rate and the duration of the subscription initially taken out by the Member. The Member may terminate the extended subscription for an indefinite period at any time, which subscription will then expire at the end of the current subscription period, provided that the notice is made by the Member to MIL no later than 48 hours prior to the expiry date of the current Subscription.
MIL will inform the Member concerned by e-mail no later than thirty (30) days before the end of the initial subscription period, that Member may cancel its Subscription free of charge before the expiry date of that Subscription period by notice sent to MIL, failing which, the Subscription will be extended for periods equivalent to that initially opted for by the Member until the Member notifies MIL of its intention to terminate its current Subscription pursuant to the terms and conditions outlined in Article 8 below entitled “Termination”.
In addition, comparable information on the Membership Subscription deadline is always available to Members in the “My Subscription” section, which allows them to manage their Subscription and account options.
The Member may also subscribe to other one-time services, such as purchasing smartphone applications or special offers. Where applicable, these one-time services are purchased from other service providers and subject to other payment terms and conditions than those used for the Services offered by OurTime (e.g. iTunes for the purchase of an iPhone application), which will be provided by the relevant service providers. The billing and payment terms and conditions and the terms of renewal specific to these one-time services and special offers will be given to the Member by the relevant service provider and accepted by the Member prior to purchase.
Throughout the Subscription, the purchase of applications for smartphones does not give access to Paid Services.
The terms “we” and “our” and “us” refer to the Match Group, as defined in the applicable terms and conditions, and according to the operation of the Services.
We enforce the highest standards with respect to Members’ privacy and personal data protection and we answer to the Information Commissioner’s Office in the UK for the personal data processing we operate and have made a notification to the UK Information Commissioner, under the no. Z9164413. Our technical teams make every effort to ensure the security of all of our Sites and Services. Internet security is a complex issue and no information system can be seen as perfectly secure. Should a security breach be discovered, we will use our best efforts to act as soon as possible to remedy the breach. In order to improve the level of protection of your personal data that is not under the control of the Match Group, we suggest that you use software devices that protect data transmission networks (such as antivirus systems and updated firewalls and anti-spam filters).
Online payments on the Sites are secured through https protocol in order for your data to be encrypted during their transmission to the payment processor.
We must collect information about you when you sign up for one or several Services, browse the Sites, enter a contest, answer a survey, participate in a discussion, purchase a subscription or send us a message from the contact page. Some information is required to access the Services. Required responses will be marked by an asterisk or otherwise indicated for each applicable question. In the search criteria form, the nature of the Service requires a majority of responses for the Service to be effective.
The data provided during registration, as well as the data voluntarily provided as part of your profile (e.g. date of birth, nationality, ethnic origin, clothing style, education/degrees, lifestyle, tastes in music or films, pets, religion and income) help us match you to other Member profiles from the Match Group’ Sites or who are registered with one or several Services, and help us customize advertisements or special offers or services through the Services.
We may keep your contact details if you visit our Site, even if you do not complete your registration.
The personal data we collect may include your name, postal and electronic address, mobile or landline phone number, banking information, information about your physical appearance, photographs, voice recordings, videos, your city and region, your personal values and interests and your use of the Services.
Some information and comments or content (e.g. photographs, videos, profile, lifestyle) optionally provided by the Member may, under the responsibility and initiative of the Member concerned, reveal the Member’s ethnic origin, nationality, religion or sexual orientation. By providing this optional information and by ticking the consent box displayed on the registration page, the Member concerned expressly accepts and assumes full responsibility for the processing of this “sensitive” data by the companies of the Match Group providing the Services accessible to the members of the Sites including the Code Dating Sites and Specialized Sites, as well as their service providers located in and outside the European Union.
We also collect technical data such as your Internet browser (Firefox, Chrome, Safari, Netscape, Internet Explorer, etc.), operating system (Windows, Mac, Android, iOS, Windows Phone, etc.) and the IP address of the system used, the identifying information of your computer or other device used to visit the Site, all with respect to both the Member and any other Visitor.
Any information or content concerning racial or ethnic origin, political, philosophical or religious opinions, trade union membership and health or sex life is sensitive data. This sensitive data is likely, under the liability of the Member disseminating same, to disclose the Member’s ethnic origin, nationality, religion and/or sexual orientation. By providing such information, the Member concerned expressly consents to the processing of this data by the Match Group and assumes sole responsibility and liability for same.
Information about you obtained when subscribing to our Services help us offer you other Services. We have taken all precautions in our databases to archive your information in a secure environment. Only a small number of our employees have access to your information, which may only be accessed in the event of need.
The information contained in your personal ad, your search criteria and your profile may be accessed from and are visible on all the Match Group’s Sites, on the Internet, by e-mail (newsletter), by mobile phone. In addition, we may disseminate this information directly through the Services or our partners to persons interested in the Services, through newsletters or third-party websites or through any other electronic (e-mail, text messaging, etc.) or audiovisual (radio, television, etc.) communication tools or in the print media (newspapers, magazines, etc.) to increase your chances of meeting someone by promoting your personal ads, search criteria and profile.
The Match Group may share socio-demographic information with partners without indicating names, to enable said partners to target their advertisements (by age, gender, etc.). In this case, we will not send these partners information that would enable them to identify you. We may also share with selected partners information related to your location, to enable them to target their advertisements (by age, gender, etc.) if you have enabled this feature.
For the purposes of current data protection legislation in the European Economic Area (“EEA”), the Service data controllers are the Match Group companies, including MIL (postal address: PO Box 64197, London, WC1A 9FG, UK).
By providing information through the Services, Members expressly authorize the Match Group, to which they have supplied this information, to transfer this information and the benefit of the above-mentioned rights to the other companies of the Match Group, to service providers and any successors of the relevant Match Group entity, located within or outside the European Union, as applicable.
Although only Registered Members can view the data, you should be aware that you are acting in a public space and are responsible for your privacy. You have the opportunity to actively influence what other Members think of you. To keep your information private, go to your profile and choose the option “only me” or do not add the information in question to your profile.
Moreover, there are several options available to select who can see your profile or if other Members can see that you are online. If you wish, you can also temporarily disable your profile.
Finally, you can set the number of notifications and the information you want to receive from us. In the “profile and account/settings” section of your account, you can indicate whether you want to be notified when a message is received and your profile is viewed by a Member or if you would like to receive special offers from us.
Members may access or request access to their personal data to modify or delete this data or to request us to stop using it. Members may send their request by writing to us at the following address: MIL (postal address: PO Box 64197, London, WC1A 9FG, UK) or by filling out the contact forms. You may exercise similar rights granted by other Match Group companies through the “My Account” section or by writing directly to the entity concerned at its postal address.
You may unsubscribe at any time from our personalized offers in the “Account/Settings” section. You may also refuse certain uses of your data, in particular their use for promotional purposes or to create user profiles under pseudonyms for advertising purposes, by the means described above. However, please note that the creation of user profiles is an integral part of our service, for example, to provide you with suitable meeting proposals.
If you no longer wish the Match Group or its partners to reproduce or disseminate the information contained in your personal ad, your search criteria or your profile, you may cancel your account according to the terms and conditions of Article 8 entitled “Termination”. Since this information consists of your personal ad, your search criteria and profile, the termination will not take effect until the next update or the next version of these communications (printed, press, audiovisual or electronic) containing your personal ad, your search criteria and your profile information.
All Services names, trade marks, logos, graphics, photographs, animations, videos and texts contained on the Sites and within the Services are the property of the Match Group, and may not be reproduced, used or displayed without the express authorization of MIL, the Match Group companies or their partners.
The rights of use granted to the Member are limited to private and personal use as part of and for the duration of the registration for the Services. Any other use by the Member is prohibited.
The Member is prohibited from, among other actions, modifying, copying, reproducing, downloading, broadcasting, transmitting, commercially operating and/or distributing the Services, Site pages or the computer code of the Services and Sites, in any way whatsoever.
Members grant the Match Group a licence to use the intellectual property rights arising from the content provided by Members in connection with their registration and use of the Services or the display of its profile on the Services. This licence includes, but is not limited to, the right of Match Group to reproduce, represent, adapt, translate, digitise, and use for the purposes of the Services, or sub-license the content provided by the Member (information, images, description, search criteria, etc.)on all or part of the Services (on the Sites, by e-mail) and on all the Sites, in the mailing campaigns carried out by the Match Group, and, in general, on all electronic communication media (e-mail, SMS, MMS, WAP, Internet, mobile application) as part of the Services.
The use of the Services on a Mac requires the exclusive use of the Mozilla Firefox browser - MIL does not guarantee optimal operation with the Safari or Opera browsers.
Notice: for the full use of our Services, you will need to have installed the latest version of the Adobe Flash software (downloadable from “www.adobe.com”). Depending on your network configuration (protected by a firewall or proxy) the connection with our sites might not be possible.
Members must have the abilities, materials and software required for the use of the Internet or the Services mobile application, if applicable, the Internet services, and acknowledge that the nature and constraints of the Internet do not guarantee the security, availability and integrity of the transmission of data over the Internet or through mobile applications.
Match Group companies do not guarantee that the Services will be able to be used if Members use a “pop-up killer” tool; in this case, this function must be disabled prior to the use of the Services.
Match Group companies do not warrant that the Services will function properly if the Member's Internet service provider fails to provide an adequate level of service. Similarly, if applicable, the use of smartphone applications, whose use Members have agreed on directly with the provider, requires Members to have a smartphone and a satisfactory connection.
Under these circumstances, the Match Group companies are not responsible for any lack of functionality, lack of access or poor conditions of use of the Sites that would be attributable to equipment-related inadequacies, to the internal failures of Members’ access provider, the overloading of the Internet network and for any and all other reasons external to MIL, which the Member agrees are events of force majeure.
The operation of the Services may be interrupted momentarily due to maintenance, updates or technical improvements, or to update the content and/or the way it is presented. To the extent possible, the Match Group companies will notify their Members prior to any maintenance operations or updates.
7.2.2. The Match Group cannot be held liable for the accuracy or inaccuracy of the information and content provided by other Members, visitors to the Sites and/or the Member itself (and the consequences of reliance on any such information). Similarly, the Match Group cannot be held liable for any content disseminated by a Member that may potentially constitute a breach of the rights of one or more of the other Members or third parties, where a member of the Match Group can demonstrate that it: (i) was not informed by a Member or third party, or about the content or the dissemination, (ii) did not have actual or prior knowledge of the same or (iii) did not commit a breach in the performance of any of its contractual obligations which led to such content being disseminated.
The Match Group may only be held liable by a Member if and to the extent there is proof of a breach having been committed by MIL or one of its service providers involved in the performance of the Match Group’s contractual obligations, and this breach has caused the Member direct damage. Where appropriate, it will be Match Group’s responsibility to demonstrate that it has not committed any breaches in the performance of its contractual obligations. The Match Group may not be held liable for any direct or indirect damage incurred by the Member in the event the Member causes the damage or the damage results from an event of force majeure.
7.2.3. The quality of the Services demanded by both the Match Group and its Members requires that Members conduct themselves ethically, and behave with respect for the rights of third parties, and the respect for the laws and regulations in force. To meet this demand for quality, individual responsibility and ethics, the Match Group requests any Member to report any data (photography, text, video), behaviours or comments made by another Member that appear to be in violation of the laws and regulations in force, concerning the purpose of the Services, third-party rights or public morals.
The Match Group is only liable for the hyperlinks it creates, and does not exercise any control over the External Websites and external resources (third-party websites or mobile applications, social networks, etc.) to which the hyperlinks accessible on the Sites and the Services redirect and which any entity of the Match Group did not create. It cannot be held liable for the provision of hyperlinks to External Websites, and cannot be held liable for their content, advertisements, products, service features or any other information available on or based on the use of such External Websites.
Any issues relating to a link must be submitted to the administrator or webmaster of the site in question. A Member’s access and/or use of these sources and External Websites may be governed by third party terms and conditions over which the Match Group has no control.
Finally, if during the course of a search conducted on the Sites, the result of this search leads a Member to results that include External Websites, pages or forums whose title and/or content constitutes a violation of applicable law, that Member is requested to terminate its search of, or navigate to, the External Website in question. Members who continue to search, or navigate to, such External Websites proceed at their own risk, and Match Group will not be liable for the content of External Websites.
You agree to indemnify us (including our directors, officers, employees, subcontractors, agents and affiliated companies) against all third party claims and liabilities related to your breach of this Agreement and/or to your use of the Services.
The Member must have the skills, hardware and software required to use the Internet or, as appropriate, Internet, telephone and Audiotel Services, and acknowledges that the characteristics and constraints of the Internet mean that the security, availability and integrity of Internet data transmissions cannot be guaranteed.
We do not guarantee that the Services will function if the Member activates a pop-up killing tool. In this case, the function should be deactivated before using the Service.
We do not guarantee that the Services will be usable if the Member's Internet Service Provider ("ISP") is unable to provide its services properly. In this context, we cannot be held responsible for the non-functioning, unavailability or adverse conditions of usage of the website resulting from incorrect hardware, problems experienced by the Member's ISP or blockages on the Internet networks or for all other reasons outside our sphere of influence. Moreover, due amongst other things to the specifics of their Internet browser, Members connecting through AOL may encounter problems making our sites function properly. Furthermore, smartphone applications are only available to our Members in possession of the smartphone handset and Internet access is required.
Under these conditions, we do not guarantee that the Services shall function without interruption or error. In particular, the use of our website may be interrupted at any time for the purposes of maintenance, updates or technical improvements, or to develop its content and/or presentation. Whenever possible, we shall inform Members prior to maintenance work or updates.
Apple users should use Mozilla Firefox - we do not guarantee optimal functioning of the website when using Safari or Opera browsers.
Please note that up-to-date Adobe Flash software may be required for this website to function properly (download from: http://adobe.com/getflash). Depending on your network configuration (if protected behind a firewall or proxy), connection to our Messenger service may not be possible.
Members may terminate their subscription to the Services by requesting the closing of their OurTime account at any time without reason by making a request through the “My Account” section of the Sites dedicated to this purpose or by any means which may be indicated under this heading. This request will be deemed made on the working day following the receipt by MIL of the request to close the account concerned. This request will not entail reimbursement to the Member of the period remaining until the Member Subscription expires.
The termination of a Subscription by a Member takes effect on the expiry date of the current Subscription, provided that notice was made by the Member to MIL no later than 48 hours prior to the expiry date of the current Subscription.
This termination will take effect without prejudice to any damages MIL, the Match Group Companies, its or their successors and/or authorized representatives may claim from Members as compensation for losses incurred by MIL and/or its successors and/or authorized representatives as a result of these breaches.
The Member will be notified by e-mail of the termination or confirmation of the termination of its account. Data relating to the Member will be destroyed at the request of the Member or at the expiry of the current statutory period from the termination of the Member’s account.
Members may also make claims on the European Commission’s online dispute resolution platform by visiting the following URL: http://ec.europa.eu/consumers/odr/. The European Commission will transfer the Member’s claim to the competent notified national mediators.
In accordance with the rules applicable to mediation, prior to any request for mediation, the Member must first have raised any dispute with MIL in writing in order to attempt an amicable resolution of this dispute.
For any questions, you can contact MIL by filling in the contact form.