How do I cancel an automatic renewal?
You can cancel your subscription at the earliest 24 hours after purchase and up to 48 hours before its renewal date.
There are different ways to do it, depending on how you purchased your subscription:
From a Computer
1. Go to Manage Account > Manage Subscription
2. Follow the cancellation process, ensuring you select Continue or Confirm when asked
We’ll send you a confirmation email once your cancellation is complete.
From Mobile (Web or Android)
1. Tap on Me
2. Tap the Settings icon ⚙️
3. Scroll down to Preferences / My Account and tap Cancel your pass
4. Continue through the renewal cancellation process
For Purchases Made Through Google Play Store
1. Open the Play Store
2. Tap on your profile icon
3. Tap Payments & subscriptions > Subscriptions
4. Select the subscription you want to manage
5. Tap Cancel subscription
For Purchases Made Through the iPhone App
1. Open the Settings app on your iPhone
2. Tap your name
3. Tap Subscriptions
4. Select the subscription you want to manage
5. Tap Cancel Subscription
You can continue using your subscription until it expires.No further payments will be taken after the end date.
⚠️ If you pay in instalments, please note that you may still have payments left to make.
You can choose to resubscribe at any time to enjoy the full experience again.