Why has my content been removed?
1. What should I do if specific content on my profile has been deleted?
If your profile has been moderated, you will receive a notification explaining the reason for our decision. We also recommend reviewing the platform's terms of service and community guidelines to understand the terms that govern your use of our services.
2. Can I appeal the moderation decision?
Yes, you have the right to appeal the moderation decision within 6 months from the notification of our moderation decision. If you are a user located in the European Union, we will handle such an appeal in accordance with the Digital Services Act.
3. I've made an illegal content report, and you decided not to act on it. Can I appeal this decision?
Yes, you have the right to appeal within 6 months from our decision not to act upon your illegal content report. If you are a user located in the European Union, we will handle such an appeal in accordance with the Digital Services Act.
4.How much time do I have to file an appeal?
You have the possibility to file an appeal within 6 months from the notification of our moderation decision. After this time, you will not be able to appeal the moderation decision.
5. How do I file an appeal?
You can file an appeal via the following form: APPEAL FORM.
6. What information should I include in my appeal?
When filing an appeal, it's important to be clear and concise. Complete all required fields, provide information on the specific moderation action you are appealing, and provide a detailed explanation as to why you believe the decision was incorrect or unjust.
7.What if my appeal is successful?
If your appeal is successful, your moderated profile or content may be reinstated, and restrictions associated with the moderation may be lifted. You should also receive a notification confirming the resolution. It might be possible that we will not reinstate the content (for example if such content is no longer retained by us because of privacy retention periods) but that you will be allowed to reupload the content.
8.Do I have other (external) redress options?
If you are a user located in the European Union, and if you disagree with our decisions, you may refer your matter to an out-of-court settlement body. Under the Digital Services Act, EU Member States will certify the national out-of court settlement bodies that will handle eligible disputes. We will work with the out-of-court settlement body in accordance with the Digital Services Act. However, please note that we are not bound by any decisions made by such bodies. At this moment, no out-of-court settlement bodies have been certified, and the (national) processes for providing and handling cases has not been established.
9. Where can I find more information about the Digital Services Act and my rights as a user?
If you are a user located in the European Union, the Digital Services Act will apply. For comprehensive information about the Digital Services Act and your rights as a user, you can refer to official government websites, legal resources, such as: LINK.
Remember that the specifics of moderation actions taken and may vary between different online platforms and jurisdictions as legislation or what is and what is not “legal” may differ per jurisdiction. Additionally, staying informed about your rights under the Digital Services Act can help you navigate such situations effectively.